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Customer Service Representatives

Job Number:
J0818-1033
Job Title:
Customer Service Representatives
Job Type:
Permanent Full Time
Job Location:
Cornwall, ON
Department:
Customer Care
Number Of Positions:
20
Date Posted:
September 7, 2018
Closing Date:
September 30, 2018

Do you have a passion for providing excellent customer service? Want to work for a Canadian company who believes in putting the customer at the heart of everything they do? Then join Xplornet’s team of Customer Service Representatives in our Cornwall, Ontario regional office!


Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
• Competitive starting wage of $15.38 per hour
• $2.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Strong focus on internal promotion, career path development and training

Key responsibilities include:

• Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
• Providing general account, billing and technical support to our customers
• Processing service orders
• Maintaining accuracy of customer databases
• Assisting with reporting and administration
• Maintaining service levels and achieving business and performance goals and objectives

The ideal candidate will possess:

• Bilingualism (French/English) is an asset
• Ideally you possess a post-secondary education (or an equivalent combination of training and experience)
• Minimum of 2 years working in a contact centre environment
• Strong customer focus and a willingness to learn
• Well-developed interpersonal and customer service skills
• Strong time management and organizational skills
• Ability to analyze and solve problems
• Attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.