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Job Number:
Job Title:
Installation Technician
Job Type:
Permanent Full Time
Job Location:
Operations and Infrastructure Support
Number Of Positions:

We are looking for an Installation Technician to join the Xplornet team in the Barthust, NB region. Reporting to the Field Services Supervisor, this role will be responsible for the installation, service/repair, upgrading of residential and small business customer equipment. This includes satellite, fixed wireless, wireless routers, and home phone. The majority of work is completed outdoors in all weather conditions and includes climbing ladders.

Key responsibilities include:

• Providing service and customer support during field visits or dispatches
• Diagnosing errors or technical problems and determining proper solutions
• Managing all on-site installation, repair, maintenance, and test tasks
• Maintaining accurate and timely service reports
• Managing the inventory management cycle and annual counts. Returning inventory that requires repair.
• Producing timely and detailed service reports
• Audit previous installation and repair work to ensure Xplornet standards have been met and if not, completing work at the customer premises for compliance
• Operating a vehicle in a safe manner and use field automation systems
• Following all company filed procedures and protocols
• Cooperating with technical teams and sharing information across the organization

The ideal candidate will possess:

• A valid driver’s license and willingness to provide a driver’s abstract annually
• Completion of post-secondary education in a related field, such as computer systems technology combined with a minimum of 2-3 years relevant work experience
• Demonstrated experience in installation and repair of internet and phone
• Minimum of 2 years experience working in a customer-focused environment
• Ability to work a flexible and rotating work schedule, including evenings and weekends
• Strong knowledge of computers and basic troubleshooting of internet connections. Basic networking knowledge

In alignment with Xplornet’s Vaccination Protocol, all new Xplornet team members are required to be fully vaccinated against COVID-19. Requests for accommodation will be considered on a case by case basis.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplornet Communications Inc. founded nearly 20 years ago in Woodstock New Brunswick, Canada, is one of Canada’s leading broadband service providers, and the largest rural-focused broadband service provider. For over a decade, Xplornet has been providing innovative fixed and mobile broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique national fibre, wireless and satellite network that connects Canadians to what matters to them. Xplornet fundamentally believes that all Canadians, regardless of whether they live in urban or rural areas, deserve access to fast, reliable broadband speeds and supporting infrastructure.