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Job Number:
Job Title:
Account Resolution Specialist - Bilingual
Job Type:
Permanent Full Time
Job Location:
Customer Care
Number Of Positions:
Date Posted:
August 5, 2022
Closing Date:
August 19, 2022

We are looking for a Bilingual Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock, NB, or Cornwall, ON. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplornet Communications Inc. subscriber accounts.

Key responsibilities include:

• Fast pace, high volume environment of inbound and outbound calls from and to delinquent
Subscriber accounts.
• Answer all cases and email communication as required on a timely basis
• Monthly agency assignment of delinquent accounts and updating of monthly reporting. As
well, answering any outstanding agency questions.
• Manage the daily suspension/ deactivation and reporting of delinquent accounts
• Send out Delinquency (Dunning) letters- PAD/ PAC- 30,60, 90 day letters and reporting
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Other responsibilities as deemed necessary by the department

The ideal candidate will possess:

• Knowledge of Microsoft Excel, Outlook, and Word
• Well-developed analytical skills with an acute attention to detail
• Strong interpersonal and communication skills
• Accounts Receivable Knowledge/experience
• Knowledge of Billing & Collection Procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Post-secondary education (Community College) and a minimum of 1-2 years of relevant
experience in a credit/collections role, or an equivalent combination of training and experience
• Experience with a CRM system such as Salesforce is a definite asset
• Must be Bilingual

In alignment with Xplornet’s Vaccination Protocol, all new Xplornet team members are required to be fully vaccinated against COVID-19. Requests for accommodation will be considered on a case by case basis.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplornet Communications Inc. founded nearly 20 years ago in Woodstock New Brunswick, Canada, is one of Canada’s leading broadband service providers, and the largest rural-focused broadband service provider. For over a decade, Xplornet has been providing innovative fixed and mobile broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique national fibre, wireless and satellite network that connects Canadians to what matters to them. Xplornet fundamentally believes that all Canadians, regardless of whether they live in urban or rural areas, deserve access to fast, reliable broadband speeds and supporting infrastructure.