Installation Technician

We are looking for an Installation Technician to join our team in Brantford, ON. Reporting to the District Operations Manager, this role will be responsible for the installation, service/repair, upgrading of residential and small business customer equipment. This includes satellite and fixed wireless internet, and wireless and Mesh Routers. It should be noted that the majority of work is completed outdoors in all weather conditions and includes climbing ladders and onto customers roofs to install and point Outdoor Radio Units and antennas.

Key responsibilities include:

• Dispatching to customer homes to install and repair internet services
• Managing all on-site installation, repair, maintenance and test tasks
• Maintaining accurate and timely service reports
• Managing inventory – including ordering, return faulty units and quarterly count submissions.
• Operating and maintenance of a company vehicle.
• Following all company filed procedures and protocols
• Cooperating with technical teams and sharing information across the organization

The ideal candidate will possess:

• A valid driver’s license and willingness to provide a driver’s abstract annually
• Completion of post-secondary education in a related field of technology , and / or relevant work experience
• Demonstrated experience in installations of internet or satellite
• Ability to work a flexible and rotating work schedule, including every other Saturday
• Strong knowledge of computers and basic troubleshooting of internet connections.
• Ability to follow directions and/or use GPS mapping
• Knowledge of working standards of Health and Safety, construction and CSA
• Strong oral and written communication skills. Professionalism and tact in representing the company to our customers (both internal and external)
• Ability to interpret and solve technical problems. Resourceful, courteous, honest and reliable.
• Strong time management skills with attention to detail

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.